With the Welcome email from SiteGround you get a direct link to your Customer Area as well as the username and password you need in order to login. Here is how the Welcome Email looks like:

Once logged in you are able to access your account, support and billing sections; you can order additional accounts, extras and domains; you can also find plenty of free resources. Read more about your Customer Area in the detailed Getting started guide.

From your Customer Area you can access the control panel for managing your hosting account. To do this, click on [My Account Section] located in your Customer Area home.

Then click the [Go] button under cPanel as shown below.

From the cPanel you can manage your emails, databases, subdomains; you can install scripts and applications via Fantastico; check your stats, etc. Find out more about the cPanel management tool.

In the Billing Section you will find everything related to you service payments. You can check payments history, get a sales invoice, renew a service, or cancel a hosting service. You can access it by pressing the [Billing Section] button from your Customer Area home.

You can learn more about your Billing Section here.

If you have a domain name registered with SiteGround you will have access to a domain name management tool, from where you will be able to renew it, change its DNS settings, status and administrative contact information and obtain its EPP code (Authorization code). To access this tool, first click on the [My Account Section] button located in your Customer Area home and then continue with the [Manage] button for the corresponding domain name.

Find further information about how to manage your domain name.

There are many applications to choose from, when starting a new website. To make it easier for you we have selected some of the most frequently used tools suitable for the specific kind of website you want to create.

The following table gives you a quick overview of the scripts/applications you might use for your website:

The easy-to-use Zen SiteBuilder is created especially for people, who want to have a good-looking website immediately and have little or no web design knowledge. The SiteBuilder offers a choice of more than 180 templates and plenty of page types to choose from - home page, photo gallery, product gallery, contact page, etc. With the SiteBuilder you can easily build both your personal website and/or your simple online shop. You can access it from the My Account Section of your Customer Area.

Learn more about the SiteGround SiteBuilder and how to use it from the detailed Getting started tutorial.

SiteGround offers easy installation of blogs, CMS, ets. Each account comes with Fantastico - one of the most popular tools for a quick and easy installation of an application. Thanks to it, you can install blogs, forums, CMS and many other applications within a few mouse clicks. All you need is to follow the instructions displayed during the installation process.

SiteGround offers you detailed installation guides for some of the most popular applications included in Fantastico: Joomla, Mambo, Drupal, Moodle, phpNuke, PhpBB, SMF, osCommerce, Zen Cart, WordPress, Coppermine, Gallery 2, etc. To check them, visit the Most popular Fantastico De Luxe scripts/applications guidelines from the detailed Getting started tutorial.

The SiteGround Technical Support Team would gladly assist you with the installation of any of the Fantastico as well as non-Fantastico script/application we are compatible with on your hosting account. Most popular non Fantastico De Luxe scripts/applications are Sugar CRM, vTiger CRM, MediaWiki. To request manual script/application installation, follow the manual script/application installation guidelines.

FTP (File Transfer Protocol) is the most popular way for uploading files on a hosting account. There are two main ways to upload trough FTP: through a standard Web browser (Internet Explorer, Mozilla Firefox, etc.) or through a dedicated FTP software program, referred to as an 'FTP Client'. You can find your FTP login details in your Customer Area -> My Account Section section.

To start uploading files through FTP, check our FTP upload guidelines.

Any application that is locally installed on your harddrive and is used for uploading files on you account usually requires a username and password. Those are the username and password for the cPanel, with which you can manage your SiteGround hosting account. They are the same as the one that has been sent to you within the Welcome email after you purchased your account with us.

If you do not remember your password you can easily reset it by pressing Change Password. More about your username and password for uploading.

Creating an email account at your domain name is very easy with the control panel (cPanel) of your SiteGround hosting account. Just click the [Email Accounts] icon in your cPanel and follow the instructions.

You can read more about how to create an email account in our detailed Getting started guide.

There are two basic ways for checking your email hosted at SiteGround. You can either use one of the web-based email clients provided with your hosting account or a local email client like Microsoft Outlook, Mozilla Thunderbird, etc.

• Web - based email clients

  To access the web-based email clients you need to be logged into your Customer Area. Once you login, you can choose between two web-based email clients: Horde - one of the most functional web-based email clients, and SqurrelMail - its user interface is similar to Yahoo! Mail.

  

  

  More about web-based email clients here.

• Local email clients

  Some of the most popular local email clients are Microsoft Outlook and Mozilla Thunderbird. They are very easy to be configured. You have to simply follow the steps about how to use local email clients here.

To contact our Technical Support Team, please log into your Customer Area and click on the [Get Support Section] button. There you will find a handful of useful resources. To contact the Technical team, please click on the HelpDesk - report a hosting related issue link.

Once you open the category, which best describes your problem, we advise you to have a look at the Find Quick Answers section. There, you see the most frequently asked questions, related to the topic and this is the fastest way to find a solution.

If you cannot find a solution to your problem, please proceed with the If your ... is not working, please click here to report your problem link located at the top, or the If neither the resources above, nor our extensive knowledge base could help you answer your question, please click here link at the bottom of the page.

You can find more information on how to post a ticket to our Tech Team in the detailed Getting started tutorial.

Through your Customer Area you can review and, if necessary, reopen all the posted tickets at any time. Please find out how to review and reopen your tickets here.

With the search feature we recently included into our HelpDesk, you are able to search for an answer to your question in our Knowledge Base and Tutorials articles.

To order an extra feature you need to login to the Customer Area and then continue to the [Order Extras] button.You will see a list of different extra features that could be added to your account. To proceed with the order, click on the extra feature you have chosen.

SiteGround provides you with a list of all kinds of extra features you can add to your account. Below you can learn more about each one of them.

• Domain ID Protect

  Domain ID Protect is a feature that makes the contact information related with your domain name private. In other words, you would be able to hide your name and organization, contact address, phone, email address, etc, which will be otherwise accessible trough public Domain Whois services. Learn more about the Domain ID Protect service.

• Addon Domain Slot

  The addon domain functionality allows you to host more than one website on your hosting account. In other words, you can have domain1.com and domain2.com pointing to different website content hosted on one account and sharing its resources. Read more about the addon domain slot.

• Private SSL

  The SSL certificate is used for secure communication via the Internet. With it you can transfer important data like e.g. credit card information from one computer to another securely. SiteGround provides two types of SSL certificates: Shared SSL certificate, available for free for you and the other people hosted on the same server, and Private SSL certificate, issued exclusively for your website. Learn more about the private SSL feature.

• Dedicated IP

  All accounts hosted on a shared server use the IP address of this server. Such IP address is called a shared IP address as it is used by all accounts located on the server. If you want to have an IP address issued only for your account, you would need a dedicated IP address.

• Upgrade to VPS

  If your website needs more resources than a shared hosting account can provide, or you would like to run an application not suitable for shared hosting, or you simply want a dedicated solution you can easily upgrade to VPS.

• Upgrade to dedicated server

  If you would like to host unlimited number of websites, or you would like to have your website hosted standalone on a server, or you need a more powerful solution than a VPS, you can easily upgrade to dedicated server.

In order to use your existing domain name with SiteGround you simply have to change the domain DNS settings. The correct DNS settings for your domain name are located into the Manage Hosting Account section of your Customer Area. You can access it by entering My Accounts Section and then continuing with the [Manage] button as shown below. Learn more about how to use your existing domain name with SiteGround from the detailed Getting started tutorial.

If you are moving an existing website to SiteGround, you can take advantage of our Free Website Transfer Promotion and request a free website transfer within the first seven days after signing up for an account with us. Thus, our website transfer specialists will have your website moved to the SiteGround servers for free and there will be no downtime. To request free website transfer, you simply need to login to the Get Support Section of your Customer Area and proceed to the HelpDesk. From there, continue to the Website File Transfer category.

More details about moving an existing website to SiteGround here.

When you start using your new hosting account with us, it may be quite inconvenient to leave your domain name managed by your old host. If you leave it you will have to communicate with two different organizations: one will be providing the hosting services for your website and the other will be providing domain registration services for your domain name. To avoid this inconvenience, you can move your existing domain to SiteGround. You can do that by ordering the extra service called Domain transfer. Click here, to learn how to transfer your domain name to SiteGround.

To access the cPanel you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

In order to login to the cPanel successfully, you need to use the cPanel username and password. SiteGround has initially sent this login information with the Welcome Email. If you do not keep the email you can see the username and reset the password from your Customer Area as described here.

cPanel is a powerful and in the same time user friendly tool that will help you manage your hosting account easily. SiteGround has prepared a short cPanel navigation videto tutorial and detailed screenshot tutorial for the most important topics connected to cPanel that you can review, here:

cPanel Navigation Video Tutorial

cPanel Screenshot Tutorial

To access My details section you need to be logged into your Customer Area first. From the Customer Area index please proceed to the icon My Details at the top menu.

The first table in My Details section allows you to change the Password for your Customer Area. To do this, simply click on the Change button at the Login Information table and enter the new password.

Please note that changing your Customer Area password does not change the password for accessing your hosting account cPanel.

The second table in My Details section allows you update the name, postal and email address associated with your account.

Please note that if there is an organization name listed in My Details section the priority in case of ownership issues is given to the organization.

To access your Billing Section you need to be logged into the Customer Area first. From the Customer Area index proceed to Billing Section icon.

You will be taken to the Billing Section home:

From the Billing Section home proceed with the Payments History link. You will be taken to the Payments history page from where you can review the date, the amount and the service you have paid for.

Note: Some payments made before 03 April 2007 may not be displayed in the list above.

From the Billing Section home proceed with the Request Sales Invoice link. You will be taken to the Payments history page from where you can review the date, the amount and the service you have paid for. To request an invoice for a certain payment, please press the Get Invoice button right next to it.

Your invoice will be immediately generated in a printer friendly format ready for you to print it out.

From the Billing Section home proceed with the Request a Service Cancellation link. You will be taken to a page where you could review all hosting services ordered from SiteGround together with the initial order dates. To proceed with the cancellation request, please press the Request Cancellation button corresponding to the service you would like to cancel.

From the Billing Section home proceed with the View Upcoming Renewals link. You will be taken to a page where you will see a description of all the services you have ordered from SiteGround as well as their expiration dates. These are the last dates at which you can renew the listed services.

From the Billing Section home proceed with the Renew a Service link. You will be taken to a page where you will see a description of all the services you have ordered from SiteGround as well as their expiration dates. These are the last dates at which you can renew the listed services. To renew a particular service, please proceed with the Renew Now button.

To access the domain name management tool you need to be logged into your Customer Area first. From the Customer Area index click on the My Account Section icon.

Please proceed with the Manage button located at the Domain Names table.

Once logged into the domain name management tool home you will see all its current settings.

If you have registered a domain name with SiteGround at the time you have ordered a hosting account, the renewal of the domain name would be performed together with the renewal of the hosting account and for free. If this is not the case, you will have to renew the domain name separately from the account.

To renew your domain name, you need to be the logged into Domain name management tool home. There you will see the Your Domain table which gives information about the registration and the expiration date of your domain name. To renew the domain name simply press the Renew button next to it.

From the domain name management tool home please proceed with the Change button located in the Your Domain DNS table.

Fill in the new DNS settings you wish to use for your domain name and press the Update button to save the changes.

Note: Please be very careful when changing DNS settings. Wrong DNS settings can result in your website being inaccessible, as your domain name will not point to the website location.

Normally, once a domain name is registered by SiteGround it is placed in status "Registrar-lock". This status means that no transfer request can be initiated for this domain. If you wish to transfer your domain name to another registrar you need to change the status of the domain name from "Registrar-lock" to "Active". You can do this by pressing the Change button located at the Your Domain Status table.

Press the Update button to save the new status of your domain name.

Note: Once a .eu domain name is registered by SiteGround it is placed in status "Registered". This domain status does not need to be changed in order to transfer your domain name to another registrar.

Note: Always, before starting a transfer of your domain name to another registrar, make sure you have access to the administrative email address listed under your Domain Name Administrative Contact Information. Please read the next section to find more information on how to change this information.

Due to the ICANN regulations you are required to provide a valid contact information (your name and organization, living address, phone, email address, etc) when registering a domain name. This information is accessible trough public Domain Whois services. If you wish to hide it you may get advantage of the Domain ID protect SiteGround provides.

If you need to change the contact information related with your domain name you can do this by pressing the Change button of the Your Domain Administrative Contact Information table.

Press the Update button to save the changes.

Note: The domain administrative contact information cannot be changed for .eu domain names.

The EPP code (Authorization code) which is required for the transfer of some domain name extensions could be found in the Your Domain EPP Code table.

Note: EPP code is not required for the transfer of .eu domain names.

When a .co.uk or a .org.uk domain name is registered by SiteGround its TAG is set to ENOM. If you would like to transfer such a domain to a registrar different than ENOM you will have to change its tag. You can do this by pressing the Change button located at the Your Domain TAG table.

Please note that once you press the Update button it will take between 2 and 3 business days for the domain tag change to take effect.

Once you sign up for an account with us you receive a Welcome email from where you will get direct link to your Customer Area and the username and password you need to use to login to it.

After you click on the link you will be sent to the Customer Area login page. Please fill in the username and the password given to you in the Welcome email.

After you hit the Login button you will be sent to the Customer Area home.

We have developed your Customer Area in a way that you can easily manage your whole SiteGround account and website from it. From your Customer Area you are able to:

	Use the easy SiteGround SiteBuilder
	Install a specific application like Joomla
	Login to the user-friendly Control Panel
	Upload files to your SiteGround account
	Get Professional Technical Support
	Manage your domain name

If you have not yet decided what kind of website you would like to have, you may check our 10 great ideas for your new website.

To log into the Zen SiteBuilder, you need to be logged into your Customer Area first. From the Customer Area home click on the icon My Account Section.

On the next page, look for the button Go in the SiteBuilder column of the account table.

In order to login to the Zen SiteBuilder successfully, you need to use the login details that SiteGround has initially sent with the Welcome Email. They are the same as the one for your cPanel. If you do not keep the email you can see the username and reset the password from your Customer Area as described here.

Internet Explorer 5.5 or higher version

Websites created with the Zen SiteBuilder are compatible with all major browsers. However, you can build your website ONLY with Internet Explorer 5.5 or higher version.

Pop-ups enabled

Pop-ups must be enabled permanently for this website - some functions open in new windows and are blocked by most popup blockers (e.g. image upload and link editing).

Default Privacy and Security levels

While working on your website with the Zen SiteBuilder, please make sure that the Privacy and Security settings in your Internet Explorer browser are set to the default Medium level. This will enable the internal redirects the SiteBuilder uses, as well as the Java Script that ensures proper operation of the program.

The SiteBuilder is very easy to use and once you login inside you will be guided by the Zen SiteBuilder itself what to do next. Before you use the Zen SiteBuilder for the first time, we recommend that you have a look at the following two tutorials:

SiteBuilder Video Tutorial

This is a collection of short video films created by the Developers of the Zen SiteBuilder. They demonstrate how to use the SiteBuilder and which its main functionalities are.

SiteBuilder Screenshot Tutorial

SiteGround has also created a step-by-step tutorial about using the Zen SiteBuilder. You can use it if you experience any difficulties opening the Zen developers' Video Tutorial.

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing Joomla 1.5 or Joomla 1.0.x through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide please check our step-by-step installation tutorials, below:

Joomla Installation Guide

Your Joomla installation comes with several pre-installed templates to choose from. However, there is a big choice of free templates online and you can easily add new ones to your Joomla. SiteGround.com is proud to maintain one of the largest collections of free Joomla templates!

Free Joomla Templates

The SiteGround professional Joomla Designer has created this Joomla Template Gallery for you to review and download any of the templates you like for free.

How to change a template in: Joomla 1.5 or Joomla 1.0.x

This detailed guide will help you add new templates to your Joomla and will show you how to change your default one.

Joomla is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and addons distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Joomla that you can review at:

Joomla 1.5 tutorial and Joomla 1.0.x tutorial

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing phpBB through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:

phpBB Installation Video Tutorial

phpBB Installation Tutorial

The choice of the phpBB themes you use will help you add your personal feel to your site. Your phpBB installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your phpBB.

Free phpBB Themes

The SiteGround professional phpBB Designer has created this phpBB Theme Gallery for you to review and download any of the themes you like for free.

phpBB Themes Change

This detailed guide will help you add new themes to your phpBB and will show you how to change your default one.

phpBB is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional plug-ins distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with phpBB that you can review at:

phpBB Screenshot Tutorial

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing Wordpress through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:

WordPress Installation Video Tutorial

WordPress Installation Tutorial

The choice of the Wordpress themes you use will help you add your personal feel to your site. Your Wordpress installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your Wordpress.

Free WordPress Themes

The SiteGround professional WordPress Designer has created this WordPress Theme Gallery for you to review and download any of the themes you like for free.

WordPress Themes Change

This detailed guide will help you add new themes to your WordPress and will show you how to change your default one.

Wordpress is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional plug-ins distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Wordpress that you can review at:

WordPress Screenshot Tutorial

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Fantastico De Luxe provides a list of over 50 scripts/applications that could be installed within few mouse clicks on your SiteGround hosting account. Below you can find the detailed installation guides for some of the most popular Fantastico De Luxe applications:

Mambo	PhpBB	WordPress
Joomla	SMF	Coppermine
phpNuke	osCommerce	Gallery 2
Zen Cart

To see a full list of the scripts/applications included in Fantastico De Luxe press here.

The SiteGround Technical Support Team would gladly assist you with the installation of any of the script/application we are compatible with on your hosting account. To request script/application installation, you need to be logged into your Customer Area first. Then proceed to the Get Support Section.

On the next page, please proceed with HelpDesk - request a script Installation.

Once you are at the Help Desk home, please proceed with the Script Installation category located under the Other Technical Issues section.

From there, please proceed with the Request a script installation link located at the top of the page.

You will be asked to choose a script/application from an extensive list of scripts/applications SiteGround is compatible with. This list contains all of the Fantastico De Luxe scripts/applications plus all of the non-Fantsatico scripts SiteGround install for free.

If you cannot find the script/application you have chosen to work in the list, please scroll down and proceed with the script not in the list option. Fill in the required fields and press the Submit button to send your request to our Technical Support Team. Please note that installing a script not in the list requires additional fee.

There are many scripts/applications that are not included in the list of available scripts/applications in Fantastico De Luxe. Below you can find the detailed installation guides for some of the most popular manually installed scripts/applications:

vTiger CRM

Sugar CRM

MediaWiki

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing Mambo through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation text and video tutorials:

Mambo Installation Video Tutorial

Mambo Installation Tutorial

The choice of the Mambo template you use will help you add your personal feel to your site. Your Mambo installation will come with several auto-installed templates to choose from. However, there is a big choice of free templates online and you can easily add new ones to your Mambo.

Free Mambo Templates

The SiteGround professional Mambo Designer has created this Mambo Template Gallery for you to review and download any of the templates you like for free.

Mambo Templates Change

This detailed guide will help you add new templates to your Mambo and will show you how to change your default one.

Mambo is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and addons distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Mambo that you can review at:

Mambo Screenshot Tutorial

To access Fantastico De Luxe, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing phpNuke through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. If you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:

phpNuke Installation Video Tutorial

phpNuke Installation Tutorial

The choice of the phpNuke theme you use will help you add your personal feel to your site. Your phpNuke installation will come with several auto-installed themes to choose from. However, there is a big choice of free themes online and you can easily add new ones to your phpNuke.

Free phpNuke Themes

The SiteGround professional phpNuke Designer has created this phpNuke Template Gallery for you to review and download any of the themes you like for free.

phpNuke Themes Change

This detailed guide will help you add new themes to your phpNuke and will show you how to change your default one.

phpNuke is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules and blocks distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with phpNuke that you can review at:

phpNuke Screenshot Tutorial

The SiteGround Technical Support Team would gladly assist you with the installation of MediaWiki on your hosting account. To contact them, you first need to be logged into your Customer Area. From the Customer Area index proceed to the Get Support Section.

On the next page, please proceed with HelpDesk - request a script Installation.

Once you are at the HelpDesk home, please proceed with the Script Installation category located under the Other Technical Issues section.

You will be asked to choose a script from an extensive list of scripts. Please scroll down to Wiki and then choose MediaWiki.

SiteGround has also created a detailed guide that will help you install MediaWiki on your hosting account yourself.

MediaWiki Installation Guide

MediaWiki is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional extensions distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with Wordpress that you can review at:

MediaWiki Screenshot Tutorial

To access Fantastico AutoInstaller, you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

Once logged in the cPanel click on the Fantastico De Luxe icon.

Installing osCommerce through Fantastico De Luxe is a quick and straightforward process. You just need to follow the instructions displayed during the process. However, if you feel you need a more detailed guide we recommend you our step-by-step installation tutorial:

osCommerce Installation Video Tutorial

osCommerce Installation Tutorial

osCommerce is a powerful application that comes with a wide range of default functions. It also permits advanced users to add extra functionality with the help of many additional modules distributed freely on the Internet. SiteGround has prepared a detailed step-by-step tutorial for the most important topics connected with osCommerce that you can review at:

osCommerce Screenshot Tutorial

To find the FTP login details for your account, you need to be logged into your Customer Area first. From the Customer Area index proceed to the My Account Section.

From here, press the Manage button in the Manage column of the account table.

Proceed with the Go button that resides to the Upload files through FTP sign.

An FTP Client is software designed to transfer files back-and-forth between two computers over the Internet. It needs to be installed on your computer and can only be used with a live connection to the Internet. With an FTP client file, transfers are made by simply dragging and dropping files from one pane to the other.

There are many FTP clients you can use to upload files to your hosting account. The most commonly used by the SiteGround clients are FileZilla and CuteFTP. We have prepared detailed step-by-step tutorials for the most important topics connected with FileZilla and CuteFTP that you can review at:

FileZilla Tutorial

CuteFTP Tutorial

Note: Using a web browser for an FTP connection is difficult and sometimes even impossible. Uploads and downloads are not protected and highly inappropriate for large files. That is why SiteGround strongly recommends you to use an FTP client for an FTP connection.

To make an FTP connection you need to use Internet Explorer and type ftp://username@yourdomain.com in the address bar.

After you login you will be sent to a page displaying all files and folders currently located on your hosting account. To upload a file, simply drag and then drop it to the location where you would like the file to appear.

Your SiteGround hosting account is fully compatible with DreamWeaver created websites and you can find detailed instructions how to publish your DreamWeaver website at the link below:

DreamWeaver Website Upload

DreamWeaver is a powerful application with a wide range of functions that allow a great freedom for web-design. SiteGround has prepared a detailed tutorial for the most popular topics connected with DreamWeaver that you can review at:

DreamWeaver Screenshot Tutorial

To place a transfer request, you need to be logged into your Customer Area first. From the Customer Area index proceed to the Get Support Section.

Continue to the HelpDesk category and press on the Report a hosting related issue link.

You will be sent to the HelpDesk home page. To post a transfer request you need to proceed to the Website Transfer section.

Note: If your previous host is running cPanel control panel, we can copy your whole account (pages, e-mail accounts and everything else you keep inside your account). However, if your previous host is not running cPanel, we can only copy the files/folders and databases, but not your e-mail accounts and/or other account settings.

Please login to the Help Desk home and proceed to Paid Website File Transfer category.

Note: The websites transfer requires developer's work and costs $50 per hour.

If you would like to transfer your website content yourself, here are some guidelines you might need:

1. Create a backup of your site on the current hosting server and download it to your local PC.
2. If you have any MySQL/PostgreSQL databases, and the backup facility does not archive them, create a dump of those and download them as well.
3. Upload the backup files to your SiteGround account and extract them. To learn how to upload files to your web hosting account, please check the FTP tutorial.
4. Import the database dumps to newly created databases. This is easily done with the phpMyAdmin feature in your cPanel. Please note that the imported file size cannot exceed 50 megabytes!

To find the correct DNS settings for your domain name you need to be logged into your Customer Area first. From the Customer Area index continue to the My Account Section.

On the next page proceed with the Manage button in the Manage column of the account table.

You will find the correct DNS settings listed in the following way:

Although it is not very common, some domain registrars may require that you also provide the corresponding IP addresses apart from the names of the DNS settings. You will find the correct IP addresses listed next to the ns1 and ns2 settings.

Note: The DNS settings listed above are given as an example and are not the ones you will find in your Customer Area.

To change the DNS settings of your domain name, you need to login to the domain name management tool, provided by the organization that registered it for you. Here you can see how to change the DNS settings of your domain name according to your Domain Registrar.

Enom.com	GoDaddy.com	NetworkSolutions.com
000domains.com	123-reg.co.uk	DomainSite.com
Dotster.com	DynaDot.com	NameBargain.com
NameCheap.com	YourDomain.com	TwoCows.com
RegisterFly.com	Register.com	StartGate.com

In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

To transfer your domain name to SiteGround and manage it together with the hosting account, you need to be logged into your Customer Area. From the Customer Area index proceed to the My Account Section.

Please proceed with the Transfer button in the Domain Names table.

In the Order Domain Transfer form please fill in the domain name in the blank field and press the Submit button. There are several requirements which your domain name should meet before we initiate the transfer process. Our system will check them automatically and will warn you if not all of them are met.

If your domain name is suitable for transfer you will be sent to a page where you will have to enter the domain name Authorization code (EPP code). In case you do not have it, please contact your Domain Registrar to get it.

Once you are ready, press the Submit button and proceed with the payment.

After initiating the transfer, you will receive an email from ENOM (our Domain Registrar) on behalf of SiteGround. This email is very important as it would require you to confirm the transfer of your domain name to our company. To do this, you just have to follow the instructions and click on the link included in the email. You may also receive a second email from your current registrar asking you to confirm the transfer once again. If this happens it will help to speed up the process.

Note: You can also transfer any domain you own even if you do not use it as a primary for your SiteGround hosting account. To do this you need to order the transfer as an extra feature from your Order Section. For detailed instructions about Extra features ordering please click here.

• The domain name to be transferred is not in 'locked' Status.
• The customer has access to the administrative contact email for the domain.
• The customer can provide SiteGround with the domain EPP key code, applying to domains for which there is such a code.
• There are more than 15 days till the domain name expiration date.
• The domain name was registered for the first time more than 60 day ago.
• The domain name has one of the following extensions: .com; .net; .org; .us; .biz; .info.

The .co.uk and .org.uk transfers can be ordered from the customer area too as described above. However, there are few differences in the terms for transfer of these domain name extensions:

• The price of the .co.uk and the .org.uk transfer is $19.95.
• The domain may receive between 0 and 24 months added to its expiration date as part of the transfer depending on the time of the transfer and the loosing registrar. SiteGround cannot guarantee how many months will be added and the transfer price does not depend on this.
• The .co.uk and .org.uk have a special TAG attribute, which should be set to ENOM before the transfer can be initiated.
• No active status, no EPP key code and no administrative email access are required for the .co.uk and the .org.uk transfer.

To access your account by IP you need to be logged into your Customer Area first. From the Customer Area index proceed to the My Account Section.

Continue with the Manage button in the Manage column of the account table.

Click on the Go button located at the end of the line containing your IP information:

To access your cPanel you need to be logged into your Customer Area first. From the Customer Area index click on the icon My Account Section.

On the next page, look for the button Go in the cPanel column of the account table.

In order to login to the cPanel successfully, you need to use the cPanel username and password. SiteGround has initially sent this login information with the Welcome Email. If you do not keep the email you can see the username and reset the password from your Customer Area as described here.

From the cPanel home, you need to proceed to the Email Accounts icon.

From the Email Accounts section proceed to the Add a New Email Account form.

In the spaces provided, please type the name of the account, the password and the disk space you would like to dedicate to this mailbox. By default it is set to 250MB. To finish, press the Create button.

Please note that no more than 5,000 MB of a Linux shared hosting account can be allocated to the email accounts associated with this hosting account.

To access the web-based email clients you need to be logged into your Customer Area. From the Customer Area index proceed to the My Account Section.

Continue with the Manage button in the Manage column of the account table.

Click on the Go button next to Manage email accounts:

Click on the link for accessing your WebMail:

Once you login, you can choose between two web-based email clients:

Note: To login securely to the web e-mail interface, use https://yourdomain.com:2096/. Please note that it is possible that your Internet Service Provider is blocking port 2096. In case you cannot reach that address, please use http://yourdomain.com:2095/

Configuring an email client is very easy and straightforward process. You just need to follow the instructions displayed during the process and use the settings below:

If you have never used an email client, we strongly advise you to take a look at our detailed step-by-step tutorials of the most commonly used local email clients:

Microsoft Outlook Express

Microsoft Outlook

Mozilla Thunderbird

To access the Help Desk you need to be logged into your Customer Area, first. From the Customer Area index proceed to the Get Support Section.

Continue to the Hosting related information and assistance table and click on the HelpDesk - report a hosting related issue link.

You will be sent to the HelpDesk home page.

From the Help Desk home, please find the category most appropriate for your issue. For example if you cannot send email choose the Email Related Problems category.

Once you open the related to your problem category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section and need to report the problem to our technical support, please proceed with the If your email is not working, please click here to report your problem link located at the top. Please make sure you provide all the information you will be requested during the process of generating the problem report.

Some categories in the Helpdesk have an additional option for posting a ticket at the bottom of the page.

Please note that some categories provide opportunity only for generating reports on pre-defined issues and do NOT have the additional option for posting a ticket. This most probably means that issues related to this category, which you cannot report trough the provided tools, are beyond the competence of the Technical Support Team.

In order to review already closed tickets or simply check a ticket for an update, you need to be logged into the Help Desk home. Then look for the View Tickets link at the left or You have No. unread tickets at the right, as shown below:

You will be taken to a page where you will see all tickets you have posted to the Tech Support so far. To review a certain ticket, just press on its Subject.

If a ticket you have posted to the Tech Support Team is closed but you still have questions or comments about it, you may reopen the ticket. To do this, simply press the Reopen Ticket button at the bottom of the ticket.

Note: A ticket that has been idle for 48 hours could not be reopened. In such case, you may open a new ticket and refer to the one you would like to follow up.

To access the Website is not accessible category you first need to access the Help Desk. From the Help Desk home continue to the Website is not accessible link located in the Service Related Problems table.

Once you open the Website is not accessible category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution to the problem you experience. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section you would need to report it to our technical support. To do this please click the If your site is not accessible, please click here to report your problem link located at the top of the page.

To report a problem at this section, you will need to complete the four steps given on the next page. To continue, press the Proceed with Site Down Report button.

Step 1: You will be taken to a page where more information about your website is required. Please fill in all the required fields and continue by pressing the Proceed with Site Down Report button.

Step 2: You will initiate an automatic server-side check for the most common server related issues that can cause a Site Down problem. Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

Step 3: Next step is to generate a client-side report about your connection to our server. For your convenience we have prepared an automatic check run with the help of a Java Applet. If you do not have Java Runtime Environment installed on your computer you will be able to quickly download it for free on the next screen.

Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

To continue, press Proceed with Site Down Report button.

Step 4: On the next page you will be given the opportunity to provide our Technical Support with suggestions/comments on the problem with your website. The space for adding comments or any other information to the Tech Team while posting the ticket is limited to 500 characters. That is because we have already gathered enough information for your problem while you were generating the report. To send the ticket to our Tech Team, please press the Post Ticket button.

If you need to add a longer comment please post the ticket as it is and then reopen it. (How to reopen a ticket?)

Please make sure you accept the security certificate, whenever you are asked for it. If you do not accept the security certificate, the automatic checks will not be generated and you will have to do them manually.

If you do not want to install Java on your computer you will be asked to perform all the checks by yourself and provide the results.

Sometimes the client side check could not be performed. In such case you will need to complete the check yourself. According to the OS you are using you will be given detailed guidelines on the process. Once you finish with the check, please paste the results in appropriate fields at the Client-side checks page.

To access the Email related problems category you first need to access the Help Desk. From the Help Desk home continue to the Email related problems link located in the Service Related Problems table.

Once you open the Email related problems category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution to the problem you experience. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section you would need to report it to our technical support. To do this please click the If your email is not working, please click here to report your problem link located at the top of the page.

To report a problem at this section, you will need to complete the four steps given on the next page. To continue, press the Proceed with Email Down Report button.

Step 1: You will be taken to a page where more information about your website is required. Please fill in all the required fields and continue with the Proceed with Email Down Report button.

Note: If you cannot retrieve your email password, you can easily change it. Learn how to change your email password here.

Step 2: You will initiate an automatic server-side check for the most common server related issues that can cause an email related problem. To continue to the next step press the Proceed with Email Down Report button.

If you would like to review the results from the check, please press the Show Results button. Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

Step 3: Next step is to generate a client-side check about your connection to our server. For your convenience we have prepared an automatic check run with the help of a Java Applet. If you do not have Java Runtime Environment installed on your computer you will be able to quickly download it for free on the next screen.

Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

To continue, press Proceed with Email Down Report button.

On the next page you will be given the opportunity to provide our Technical Support with suggestions/comments on the problem with your website. The space for adding comments or any other information to the Tech Team while posting the ticket is limited to 500 characters. That is because we have already gathered enough information for your problem while you were generating the report. To send the ticket to our Tech Team, please press the Post Ticket button.

If you need to add a longer comment please post the ticket as it is and then reopen it. (How to reopen a ticket?)

Please make sure you accept the security certificate, whenever you are asked for it. If you do not accept the security certificate, the automatic checks would not be generated and we would not be able to fully investigate the problem with your email.

To access the FTP related problems category you first need to access the Help Desk. From the Help Desk home continue to the FTP related problems link located in the Service Related Problems table.

Once you open the FTP related problems category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution to the problem you experience. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section you would need to report it to our technical support. To do this please click the If your ftp is not working, please click here to report your problem link located at the top of the page.

To report a problem at this section, you will need to complete the three steps given on the next page. To continue, press the Proceed with FTP Down Report button.

Step 1: You will be taken to a page where some basic information about your FTP is required. Please fill in all the required fields and continue by pressing the Proceed with FTP Down Report button.

Note: If you cannot retrieve the password for your main FTP account, please refer to our FTP upload guide to learn how to find it. If you cannot retrieve the password for an FTP account you have created yourself, you can reset it from your cPanel. (How to access cPanel?)

Step 2: You will initiate an automatic server-side and a client-side check for the most common server related issues that can cause a FTP related problem. For your convenience we have prepared an automatic check run with the help of a Java Applet. If you do not have Java Runtime Environment installed on your computer you will be able to quickly download it for free on the next screen.

Once this check is completed, the results from it will be automatically sent to our Tech Team. They will help them resolve your problem easily.

To continue to the next step, press Proceed with FTP Down Report button.

Step 3: On the next page you will be given the opportunity to provide our Technical Support with suggestions/comments on the problem with your website. The space for adding comments or any other information to the Tech Team while posting the ticket is limited to 500 characters. That is because we have already gathered enough information for your problem while you were generating the report. To send the ticket to our Tech Team, please press the Post Ticket button.

If you need to add a longer comment please post the ticket as it is and then reopen it. (How to reopen a ticket?)

Please make sure you accept the security certificate, whenever you are asked for it. If you do not accept the security certificate, the automatic checks would not be generated and we would not be able to fully investigate the problem with your FTP.

To access the cPanel related problems category you first need to access the Help Desk. From the Help Desk home continue to the cPanel related problems link located in the Service Related Problems table.

Once you open the cPanel related problems category we advise you to have a look at the Find Quick Answers section. There, you will find the most frequently asked questions, related to the topic and this is the fastest way to find a solution to the problem you experience. Also, with the search feature we recently included into our Help Desk you will be able to search for an answer of your question in our Knowledge Base and Tutorials section.

If you cannot find a solution to your problem in the Find Quick Answers section you would need to report it to our technical support. To do this please click the Click here to report if your cPanel is down link located at the top of the page.

On the next page you will be able to fully describe the problem you are experiencing with your cPanel. To post your question to our Tech Team press the Submit button at the bottom.

Note: All issues in this category are handled by our cPanel Specialist. Please allow one business day for your ticket to be serviced.

To order a new domain you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the purchase, click on the New Domain link.

On the next page, please fill in the required fields and press the Submit button to finish the purchase.

Below you will find a full list of domain extensions that can be registered by SiteGround together with the applicable prices:

To order ID protect you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the order, click on the Domain ID Protect link.

On the next page, please fill in the required fields and press the Submit button to complete the order.

The Domain ID protect service is available only for domain names registered with SiteGround. If you want to use it with a domain name currently registered by another Registrar, you first need to transfer the domain name to us.

Due to specific registration policy, domains with extensions like .us, .eu, .ca, .co.uk and org.uk cannot use the Domain ID protect service!

To order an addon slot you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the order, click on the Addon Slot link.

On the next page, please fill in the required fields and press the Submit button to finish the purchase.

The domain name you will use with the Addon Slot should be set up separately. You can either register a new domain name through SiteGround or use an already existing domain name by changing its DNS settings to point to your account.

To register a new domain name through SiteGround, simply follow the instructions below:

New Domain Registration Guide

If you already have a domain name you would like to use with the addon slot, please make sure you change its DNS settings to point to our servers.

Existing Domain DNS Change Guide

To configure the addon domain to work for your SiteGround hosting account, just login to your cPanel (How to access my cPanel?). From the cPanel home, please proceed to the Addon Domains icon.

To continue, please fill in the Create an Addon Domain form displayed on the next page:

New Domain Name: Enter the domain name you want to use for the addon domain;

Username/directory/subdomain name: Enter name of the directory the addon domain will point to. This field would be automatically field in according to the domain name you have listed into the first field. Of course you would be able to change it.

Password: Fill in the password you would like to use for the addon domain;

To finish press the Add Domain! button.

To order a private SSL you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the purchase, click on the Private SSL link.

On the next page, you will be given a choice of 3 SSL certificates. Review all of them and choose the one that best suit your needs. To continue with the purchase, press the Order button at the bottom of the SSL you have chosen to order.

The Standard RapidSSL and AlphaSSL certificates are issued for only one domain/subdomain. If, for example, you use such certificate issued for www.domain.com there will be a notification popup in case the data is submitted through pages without the "www". The notification pop ups will also appear for subdomain pages like sub.domain.com. That is why you will have to choose how exactly you wish your SSL to be issued.

The AlphaSSL Wildcard on the other hand will work without notification for all subdomains at your domain name. This means that it does not matter if your visitors submit data at sub.domain.com, or at www.domain.com they still will not see any notification window.

Note:After ordering a private SSL, you will receive an email from RapidSSL or AlphaSSL (our SSL certificate partners) on behalf of SiteGround. This email is very important as it would require you to approve the SSL order. The SSL order can be verified ONLY on the email address which is generated at the time you order the SSL. In most cases the email address is webmaster@yourdomain.com. If this email does NOT exist, please create it before submitting this order. To learn how to do create an email account, please review our Email Creation Tutorial.

It is easy to configure a private SSL to work for your website. SiteGround has prepared and gathered for you the following useful articles clarifying in details how to enable your SSL certificate for your specific shopping cart:

How to configure your SSL with ZenCart

How to configure your SSL with osCommerce

How to configure your SSL with CubeCart

How to configure your SSL with CS-Cart

To order a dedicated IP you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the order, click on the Dedicated IP link.

On the next page, please specify the reason for which you purchase the dedicate IP and press the Submit button to complete the purchase.

All SSL certificates that SiteGround provides come with a dedicated IP (cost $30.00/year) which is set along with the installation of the SSL. However, if you have an SSL purchased from another company you would need to order a dedicated IP from SiteGround.

At the time you order the dedicated IP, please specify that you are going to use it for an SSL installation and then provide us with the certificate's RSA key as well as the SSL certificate itself.

Note: The installation of a private SSL purchased from another company costs $30 one-time fee.

To order a SiteBuilder Upgrade you need to be logged into your Customer Area first. From the Customer Area index please click on the icon Order Extras.

You will see a list of different extra features that could be added to your account. To proceed with the order, click on the SiteBuilder upgrade link.

On the next page, please fill in the required fields and press the Submit button to complete the order.

SiteGround has prepared a list of the most important and commonly used features of SiteBuilder Pro that you can review here:

SiteBuilder Pro features

To configure a domain name as parked to your account you just need login to your cPanel (How to access my cPanel?). the cPanel home please proceed to the Parked Domains icon.

On the next page, enter the domain name you want to park to your website in the blank Create a New Parked Domain form and and click on Add Domain!

You may also check the Creating and Managing Parked Domains Video Tutorial.

To register a new domain name through SiteGround, simply follow the instructions below:

New Domain Registration Guide

If you already have a domain name you would like to use as parked domain, please make sure you change its DNS settings to point to our servers.

Existing Domain DNS Change Guide