SugarCRM Upgrades

For SiteGround Customers: SugarCRM upgrade currently requires too many specific server setup changes, which is not secure for a shared server. That is why SugarCRM upgrade is not possible. If you would like to use the latest SugarCRM version on a shared server you would need to make a fresh installation instead of upgrading an existing SugarCRM.

Upgrading previous releases of SugarCRM to the latest one

This section will guide you how to upgrade from Sugar Suite 3.5.x to 4.0. We consider you already have a running application and you have decided to upgrade. Prior to upgrading you are strongly advised to backup all you files and database. Please refer to the SugarCRM backup section in this tutorial or ask our friendly Support team at Siteground to do the backup for you.

In order to begin the upgrade process you would need to download SugarCRM 4.0 Latest Stable Patch file. Then please log in your SugarCRM with the admin username and password. After that go to Admin link in the up right corner.

Next find the link to the Upgrade Wizard and proceed. At this step you would have to upload the upgrade file you've downloaded recently. Then click on the Install button. Next will appear a list of the changes that will be applied. You have the option to uncheck values and thus not to upgrade them, which is not recommended unless know what you are doing. Next you click on Commit. After this all applied changes are listed and at the end should be:

"Upgrade applied successfully!"

Still there are more things to be done. You have to click on Return to Upgrade Wizard at the bottom. You might have to update your Time zone too, which is fairly easy clicking on the button and choosing the right one.

After this go back to the Admin page (click on the Admin link up right). Then navigate and click on the Repair option which is in the right corner of the first table on the page. Next we'll follow the links Rebuild Relationships first and then Rebuild Extensions. Both should return Done at the end.

Well done! That's the end of the process and now your SugarCRM is upgraded.